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Hearing Journey FAQs

Your voice may sound echoey, hollow, or louder than expected at first. This happens because you are creating a seal in your ear to ensure no air escapes. When air can escape, feedback is created — that's why it's important to find a tight, snug fit. You will naturally adjust to the sound of your own voice over 2–4 weeks — this is known as the occlusion effect in the audiology world.

There is a short adjustment period — typically 2 to 4 weeks. Your brain is re-learning how to process sounds it hasn't heard clearly in a while, so things may feel different before they feel natural.

Yes — this is encouraged. Start with a few hours a day and build up over time. Taking breaks helps prevent fatigue while your brain adjusts, but wearing them consistently each day is what drives progress.

Sounds like dishes, footsteps, or running water may seem unusually noticeable at first. These sounds were likely reduced before, and now your brain is becoming aware of them again.

You're not actually hearing "new" sounds — you're hearing sounds that were always there but previously too soft to notice. Over time, your brain will learn which sounds are important and which to tune out.

Your brain needs time to rebuild the skill of focusing on speech in noisy environments. This is one of the most complex parts of hearing, and it improves with practice — not instantly.

Yes — think of it like training your brain. The more you wear your hearing aids in everyday environments, the better your brain becomes at filtering background noise and focusing on conversation.

That's completely normal. Adjusting to hearing more can feel like a lot at first, but it's a sign your brain is working. Most people notice steady improvement as they stay consistent. Remember, listening breaks are encouraged — but effort equals progress.

Wear them for as many hours as you can comfortably tolerate each day. It's completely okay if your endurance builds over time — take breaks when needed. The more you wear them, the faster your brain adjusts.

Progress with hearing aids often comes from small wins, not overnight changes. You might notice you're turning the TV down, asking people to repeat themselves less, or picking up sounds like birds chirping — or even the refrigerator humming. These are signs your hearing is improving. If something still doesn't feel quite right, small adjustments can make a big difference. Our Audien Sound Check or a hearing specialist can help guide you and make sure you're set up for success.

Have Product Related Questions?

Select your product:

Ion Pro 2

Atom X

Atom Air

Atom One

Atom Pro 2

Ion 2

Ion Pro 2

A Hearing Profile adjusts the frequency and tones of the sound coming through your device. You can select one of the 6 hearing profiles pre-programmed into the device, accessible via the "Device" tab in your Ion Pro 2 app. Environmental Modes adjust the decibel levels coming through the hearing aids, tailored to different environments.

No, you may use the volume rocker button on the back of the hearing aid body to manually adjust your volume at any time. To increase the volume, press up on the top portion of the rocker. To decrease the volume, press down on the bottom portion of the rocker.

For all Audien hearing aids, we recommend replacing the wax guard every 2–4 weeks depending on your ear wax production. Even if you don't produce much wax, it's best practice to check the wax guard at least every other week to ensure there is no buildup.

No, you do not need to connect the Ion Pro 2 to your phone's Bluetooth in order to use the app. However, you won't be able to select a hearing profile until Bluetooth is connected. Connecting to your phone's Bluetooth also allows you to take calls and stream music or videos through your hearing aids.

Yes, using Hands-Free Streaming does decrease battery life. A typical expectation when utilizing this feature is approximately 8–12 hours of battery life.

Product TS

Close the app.
Place the hearing aids back in the charging case for a few seconds — ensure the lights inside the case turn on before removing the aids.
Open the app.
Take the hearing aids out of the charging case.
You should now be connected to the app again.
Turn off Low Battery Mode / Power Saving Mode on your phone if it is enabled.
Note: By design, the hearing aids will need to be placed back in the charging case to reconnect to the app after 20 minutes to 1 hour of inactivity.

Navigate to the phone's Bluetooth menu and select "Audien Ion Pro 2."
After selecting the device, tap "Forget Device."
Navigate back to the app.
Go to the Device section of the app.
Tap "Set Up Hands-Free Streaming."
Follow the prompt to the phone's Bluetooth menu.
Select "Audien Ion Pro 2."
You should now be connected to Hands-Free Streaming.

No Sounds/Muffled Sounds

With a clean cloth, clean the charging contact points on both the hearing aids and inside the charging case.
Place the hearing aids in the charging case.
Plug the charging case into power.
Allow 15 minutes for the hearing aids to charge.
Remove the hearing aids and test again.

Remove the ear dome.
Grab a wax guard tool.
Insert the blank end into the center of the wax guard on your device.
Pull the tool away from the device (this will pull the wax guard out).
Flip the wax guard tool around so the side with the new wax guard faces the device.
Insert the new wax guard into the device.
Gently remove the wax guard tool at a 45-degree angle so it doesn't pull the new wax guard out.
Place the ear dome back on the device.
Test again.

Feedback/Whistle

Pull up and back on the ear with the opposite hand.
Hold the hearing aid by the base of the dome/wire.
Insert the dome into the ear canal and nuzzle it snugly.
Wrap the wire/body of the hearing aid over the top of the ear and rest it behind the ear.

Wear the largest dome that fits comfortably in order to create a proper seal.
Experiment — it is normal to use different-size ear domes for each ear.
Choose one that fits snugly and securely.

Atom X

No, you don't need a smartphone to use this product. We invented case control technology for this reason specifically — so you get the convenience of changing your volume and environmental modes with just the tap of a screen. No app, no hassle, just simplicity. The device can also be connected to a smartphone via Bluetooth for those interested in that feature.

To connect your Atom X to your phone's Bluetooth, simply press the Bluetooth icon on the Atom X case. When the icon turns blue, it is ready to connect. Then open the Settings app on your phone, navigate to Bluetooth settings, and under "Discoverable Devices" select the Atom X. If it is not found, toggle your phone's Bluetooth off and back on again.

To fully charge your Atom X in the charging case without it plugged in takes 2–4 hours. With the case plugged in, it should take about 2 hours to fully charge.

You can charge your Atom X with the case 3–4 times depending on how often you are using the case controls. This typically takes 2–4 hours to fully charge the hearing aids from the case's power alone.

Yes. When utilizing Hands-Free Streaming — whether for phone calls or listening to music/videos — the hearing aids' battery life is reduced from 24 hours to roughly 8–12 hours depending on usage. This is expected behavior and nothing to worry about. To get the full 24 hours of hearing aid life, turn off Bluetooth on the Atom X by clicking the Bluetooth icon. If the icon is grey, Bluetooth is off. If it is illuminated blue, Bluetooth is on.

Confirm the hearing aids are not mixed and matched. If you have multiple devices in your home, make sure the hearing aids stay with the case they came with.

Atom X Handshake

Place the hearing aids in the charging case and keep the case open.
Press the right button on the outside of the case in the following sequence: 1, 2, 3 — 4, 5, 6 — 7, 8, 9 — 10. • After the 10th press, the screen should not be displaying anything.
Remove the hearing aids from the case — they should now stay connected.
If this does not resolve your issue, please reach out to support.

Feedback/Whistle

Quick-press (tap) the button at the base of the hearing aid until you hear only 1 beep.

Ensure the left hearing aid is going into the left ear and the right hearing aid is going into the right ear.
Pull up and back on the ear with the opposite hand.
Hold the hearing aid by the pull wire.
Check for the "TOP" marking on each hearing aid and ensure it points up (toward the sky).
Insert in and toward your nose; nuzzle into the right fit.

Have them use a larger ear dome.
If that doesn't work, try the largest ear dome of the other shape.
Only go down in dome size if the hearing aid cannot be inserted into the canal.

No Sounds/Muffled Sounds

With a clean cloth, clean the charging contact points on both the hearing aids and inside the charging case.
Place the hearing aids into the charging case.
Plug the charging case into power.
Allow 10–15 minutes for the hearing aids to charge (unless the case reads a battery percentage above 20%).
Remove the hearing aids and test again.

Remove the ear dome.
Grab a wax guard tool.
Insert the blank end into the center of the wax guard on your device.
Pull the tool away from the device (this will pull the wax guard out).
Flip the wax guard tool around so the side with the new wax guard faces the device.
Insert the new wax guard into the device.
Gently remove the wax guard tool at a 45-degree angle so it doesn't pull the new wax guard out.
Place the ear dome back on the device.
Test again and raise the volume if necessary.

Atom Air

The Atom Air hearing aids have a 24-hour battery life — plenty for all-day use.

No, the Atom Air charging dock does not hold a charge. To charge your hearing aids, place them in the charging dock and connect it to power.

Yes, the Atom Air is side-specific. On the hearing aid, you will see an "R" for the right side and an "L" for the left side. This allows you to keep settings on each hearing aid separate, which is helpful for those who have greater hearing loss in one ear.

No, the Atom Air is not water resistant. Avoid getting the device wet. If you are performing intense exercise that may cause sweating, we recommend removing the devices beforehand. If you notice the device is wet, immediately dry it with a cloth and leave it out to air dry.

The Atom Air will charge from completely dead within 2–4 hours when placed in the charging dock and connected to power. The dock does not hold a charge on its own.

Feedback/Whistle

Use the dial adjuster tool/brush to turn the volume dial (labeled "V") to the left.
Use the dial adjuster tool/brush to turn the frequency dial (labeled "F") to the left.
Ensure the left hearing aid is going into the left ear and the right hearing aid is going into the right ear.
Pull up and back on the ear with the opposite hand.
Hold the hearing aid by the pull wire.
Ensure the word "TOP" is facing up (toward the sky).
Insert in and toward your nose; nuzzle into the right fit (turn the device 90 degrees toward the back of your head if needed).

Have them use a larger ear dome (the goal is to create a hermetic seal).
If that doesn't work, try the largest ear dome of the other shape.
Only go down in size if the hearing aid cannot be inserted into the canal.

Charging Issues

With a clean cloth, clean the charging contact points on both the hearing aids and inside the charging case.
Place the hearing aids into the charging case.
Plug the charging case into power.
Allow the hearing aids to charge until the lights outside the charging case turn green (note: the center light will always be red).
Remove the hearing aids and test again.

No Sound/Muffled Sound

With a clean cloth, clean the charging contact points on both the hearing aids and inside the charging case.
Place the hearing aids into the charging case.
Plug the charging case into power.
Allow the hearing aids to charge until the lights outside the charging case turn green.
Remove the hearing aids and test again

Remove the ear dome.
Grab a wax guard tool.
Insert the blank end into the center of the wax guard on your device.
Pull the tool away from the device (this will pull the wax guard out).
Flip the wax guard tool around so the side with the new wax guard faces the device.
Insert the new wax guard into the device.
Gently remove the wax guard tool at a 45-degree angle so it doesn't pull the new wax guard out.
Clean the microphone hole with the tool brush.
Place the ear dome back on the device.
Test again and increase the volume if needed.

Atom One

To increase the volume, use the blue tool brush/screwdriver in the accessories portion of your box. On the base of the hearing aid, locate the volume dial labeled "V." Use the screwdriver end to turn the dial to the right — this will increase the volume.

To adjust the frequency, use the blue tool brush/screwdriver in the accessories portion of your box. On the base of the hearing aid, locate the frequency dial labeled "F." To achieve a higher frequency, turn the dial to the right. To achieve a lower frequency, turn the dial to the left.

No, the Atom One charging dock does not hold a charge and must be plugged in to provide power to the hearing aids.

To check if the hearing aids are charged, place them into the charging dock and plug it in. When plugged in, the lights on the front of the case will illuminate red or green. The center light will always be red. The lights to the left and right of the center light will be red if the hearing aids still need to charge, or green if the hearing aids are ready for use.

The hearing aids take 2–4 hours to charge from completely dead. We recommend charging the hearing aids overnight while you sleep so they are ready when you wake up. (Note: They will not overcharge if left on the charger overnight.)

No Sounds/Muffled Sounds

With a clean cloth, clean the charging contact points on both the hearing aids and inside the charging case.
Place the hearing aids into the charging case.
Plug the charging case into power.
Allow the hearing aids to charge until the lights outside the charging case turn green.
Remove the hearing aids and test again.

Remove the ear dome.
Grab a wax guard tool.
Insert the blank end into the center of the wax guard on your device.
Pull the tool away from the device (this will pull the wax guard out).
Flip the wax guard tool around so the side with the new wax guard faces the device.
Insert the new wax guard into the device.
Gently remove the wax guard tool at a 45-degree angle so it doesn't pull the new wax guard out.
Clean the microphone hole with the tool brush.
Place the ear dome back on the device.
Test again and increase the volume if necessary.

Charging Issues

With a clean cloth, clean the charging contact points on both the hearing aids and inside the charging case. • Place the hearing aids into the charging case.
Plug the charging case into power.
Allow the hearing aids to charge until the lights outside the charging case turn green (note: the center light will always be red).
Remove the hearing aids and test again.

Feedback/Whistle

Use the dial adjuster tool/brush to turn the volume dial (labeled "V") to the left.
Use the dial adjuster tool/brush to turn the frequency dial (labeled "F") to the left.
Pull up and back on the ear with the opposite hand.
Hold the hearing aid by the pull wire.
Three gold charging points facing up (toward the sky).
Insert in and toward your nose; nuzzle into the right fit (turn the device 90 degrees toward the back of your head if needed).

Have them use a larger ear dome (the goal is to create a hermetic seal).
If that doesn't work, try the largest ear dome of the other shape.
Only go down in dome size if the hearing aid cannot be inserted into the canal.

Atom Pro 2

You can change the volume by tapping the button on the base of the hearing aid. The hearing aid will then play the number of "beeps" correlated to your current volume level. (e.g., If you tap the button and hear 3 beeps, you are on volume 3.)

You can change the mode by pressing and holding the button on the base of the hearing aid for 3 seconds. The hearing aid will then play the number of "boops" correlated to the environmental mode. (e.g., If you press and hold the button for 3 seconds and hear 3 boops, you are in environmental mode 3.)

To tell if the hearing aids are fully charged, open the lid of the charging case while the hearing aids are inside. Then press the small button on the back of the charging case (it is flush with the case) — the lights inside the charging case will illuminate either red or green. If the lights are red, the hearing aids are not fully charged. If the lights are green, the hearing aids are fully charged.

To tell how much charge the case has, press the button on the back of the charging case (it is flush with the case). The lights on the front of the case will illuminate green. Each light that illuminates represents 25% of charge. (e.g., If 2 of the 4 lights on the case are illuminated, your case has 50% battery.)

To change the wax guards on your Atom Pro 2, first remove the ear dome (the rubber tip that goes into your ear). Once removed, you will see a small white filter at the tip of the hearing aid. In the accessories portion of your box, you will find a 4-piece wax guard tool kit. Use the blank end (the one without a white filter) and insert the nub into the center of the wax guard on your device. Once the tool has been inserted, gently pull the tool away from the

device to remove the wax guard. To place the new wax guard, turn the tool around and insert the new white filter into the tip of the hearing aid, then gently pull back at an angle. The new wax guard is now installed. (Video tutorial: Atom Pro 2 Changing The Wax Guards | Audien Hearing)

Whistling Feedback

Quick-press (tap) the button at the base of the hearing aid until you hear only one beep

Pull up and back on the ear with the opposite hand.
Hold the hearing aid by the pull wire.
Three gold charging points facing up (toward the sky).
Insert in and toward your nose; nuzzle into the right fit (turn the device 90 degrees toward the back of your head if needed).

Have them use a larger ear dome.
If that doesn't work, try the largest ear dome of the other shape.
Only go down in size if the device cannot be inserted.

No Sound/Muffled Sound

Confirm Charge

Place the hearing aids into the charging case.
Plug the charging case into power.
Allow the hearing aids to charge until the lights inside the charging case turn green
Remove the hearing aids and test again.

Change the Wax Guards

Remove the ear dome.
Grab a wax guard tool.
Insert the blank end into the center of the wax guard on your device.
Pull the tool away from the device (this will pull the wax guard out).
Flip the wax guard tool around so the side with the new wax guard faces the device.
Insert the new wax guard into the device.
Gently remove the wax guard tool at a 45-degree angle so it doesn't pull the new wax guard out.
Place the ear dome back on the device.
Test again.

Charging Issues

With a clean cloth, clean the charging contact points on both the hearing aids and inside the charging case.
Place the hearing aids into the charging case.
Plug the charging case into power.
Allow the hearing aids to charge until the lights inside the charging case turn green.
Remove the hearing aids and test again.

Ion 2

No, the Ion 2 charging dock does not hold a charge. To charge your hearing aids, place them in the charging dock and connect it to power.

The Ion 2 hearing aids have a 24-hour battery life — plenty for all-day use.

To adjust the volume on your Ion 2, press the volume rocker button up or down — up to raise the volume and down to lower it. Each time the volume changes, you will hear a beeping sound to confirm the adjustment. There are 9 volume levels on the Ion 2.

No, the Ion 2 is not water resistant. Avoid getting the device wet. If you are performing intense exercise that may cause sweating, we recommend removing the devices beforehand.

It takes about 2–4 hours to fully charge the Ion 2 from dead. To charge, place the device in the charging dock and connect it to power.

No Sound/Muffled Sound

Quick-press (tap) the upper volume rocker button on the body of the hearing aid until you hear a chime.
A chime will be heard when changing the volume. There are 9 increments (10–100%).
Increase the volume until the sound is adequate for the user.
If no sound is produced:

With a clean cloth, clean the charging contact points on both the hearing aids and inside the charging case.
Place the hearing aids in the charging case.
Plug the charging case into power.
Allow 15 minutes for the hearing aids to charge.
Remove the hearing aids and test again.

Remove the ear dome.
Grab a wax guard tool.
Insert the blank end into the center of the wax guard on your device.
Pull the tool away from the device (this will pull the wax guard out).
Flip the wax guard tool around so the side with the new wax guard faces the device.
Insert the new wax guard into the device.
Gently remove the wax guard tool at a 45-degree angle so it doesn't pull the new wax guard out.
Place the ear dome back on the device.
Test again.

Charging Issues

With a clean cloth, clean the charging contact points on both the hearing aids and inside the charging case.
Place the hearing aids into the charging case.
Plug the charging case into power.
Allow the hearing aids to charge until the lights outside the charging case turn solid green.
Remove the hearing aids and test again.

Feedback/Whistle (fit issues)

Pull up and back on the ear with the opposite hand.
Hold the hearing aid by the base of the dome/wire.
Insert the dome into the ear canal and nuzzle it snugly.
Wrap the wire/body of the hearing aid over the top of the ear and rest it behind the ear.

Wear the largest dome that fits comfortably in order to create a proper seal.
Experiment — it is normal to use different-size ear domes for each ear.
Choose one that fits snugly and securely.

Audien Hearing support

Expert Tips

Getting the most out of your product

Our Head of Audiology, Dr. Rachel Trinker, has prepared a quick guide to help you get started and maximize your hearing experience.

Holiday Customer Support Hours

Our Customer Support team will observe modified hours on the following holidays.

Date

November 27

December 24

December 25

December 31

January 1

May 25th (Monday)

July 4th (Saturday)

Holiday

Thanksgiving Day

Christmas Eve

Christmas Day

New Year’s Eve

New Year’s Day

Memorial Day

Independence Day

Support Availability

Closed

Orders can still be placed online 24/7. Messages sent during closures will be answered on the next business day.

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Common Questions

Device Troubleshooting

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Hearing Journey FAQs

Why do I hear my voice so prominently?

How long does it take to adjust?

Is it okay to take listening breaks?

Why do everyday sounds feel so loud or sharp?

Why am I noticing sounds I didn't hear before?

Why is background noise harder at first?

Does filtering noise get easier?

What if I feel overwhelmed or frustrated?

How often should I wear my hearing aids?

What if something doesn't feel right or I'm not improving?

Have Product Related Questions?

Ion Pro 2

What is the difference between Hearing Profiles and Environmental Modes?

Do I need to use the app to adjust the volume of my hearing aids?

How frequently should I be changing my wax guards?

Do I have to connect my Ion Pro 2 to my phone's Bluetooth in order to use the app?

Does utilizing Hands-Free Streaming affect the battery life of the hearing aids?

Product TS

One or Both Hearing Aids Won't Connect to the App

Hands-Free Streaming Disconnection (only needed if you have issues with streaming music or taking phone calls)

No Sounds/Muffled Sounds

Confirm Charge

Change the Wax Guards

Feedback/Whistle

Proper Insertion

Change Ear Domes

Atom X

Do I need a smartphone to use this product?

How do I connect my Atom X to my phone's Bluetooth?

How long does it take to charge my Atom X?

How many times can I charge my Atom X with just the case before needing to recharge it?

Does Hands-Free Streaming lower my battery life?

Case / Touch Controls Not Responding

Feedback/Whistle

Lower the Volume

Proper Insertion

Dome Size

No Sounds/Muffled Sounds

Confirm Charge

Change the Wax Guards

Atom Air

How long do the hearing aids last?

Can I charge my hearing aids in the charging dock while it's not plugged in?

Are the Atom Air hearing aids side-specific?

Is the Atom Air water resistant?

How long does the Atom Air take to charge?

Feedback/Whistle

Setting Volume and Frequency

Dome Size Selection

Charging Issues

Confirm Charge

No Sound/Muffled Sound

Confirm Charge

Change the Wax Guards

Atom One

How do I increase the volume?

How do I adjust the frequency?

Does the charging dock hold a charge?

How do I know if the hearing aids are charged?

How long do the hearing aids take to charge?

No Sounds/Muffled Sounds

Confirm Charge

Change the Wax Guards

Charging Issues

Confirm Charge

Feedback/Whistle

Setting Volume and Frequency

Dome Size Selection